Thanks for your showing kind interest in Gautam Foods! We count your effort as valuable for us! Gautam Foods believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Refund and Returns Policy
1. Cancellation
Gautam Foods allows customers to cancel your placed order within the processing status only, Once your order status moved to shipped it will be not cancelled. Mistakenly placed order will not be exchanged or refundable. In case if not received payment of placed order, we cancel an order at any time without any prior notice. Gautam Foods shall not be liable for any delay / non-delivery of purchased goods in conditions like flood, fire, wars, acts of God, communal riots or any cause that is beyond controllable as a single business entity.
2. Returns
Once your order delivered to you, in any circumstances there will be no exchange or refund possible, except not according to place order. To be eligible for a return, your item must be unused and in the same condition that you received with original invoice/receipt within 7 days of delivery, otherwise the order will not be received back. Once your return request is processed, you will be notified by us.
3. Refunds
To be eligible for a refund, after receiving back your purchased product, you will be informed. Refund teams will inspect the product and evaluate the product conditions and the standard of refundablity. Once your refund is approved, it will be generated and credited through original mode of payment within 14 days.
4. Exchanges (if applicable)
In case we have delivered you the wrong product(s), then it shall be your responsibility to inform us within 3 business days through an e-mail at info@gautamfoods.com. Make sure that you return the product(s) in its original packaging, invoice / receipt along with a remark, within 7 days of delivery.
5. Shipping
To return your product, you should mail/ ship your product to: Gautam Foods, Surve No. 739, Plot No. 9, Kherali, Wadhwan, Surendranagar-363020, Gujarat, India.
You will be responsible for paying for your shipping costs for returning your item. We request you to ensure that while returning the items they need to be packed properly so that the original packing of the product is not damaged while they are in transit.
6. Order Cancellation
We hold the right to cancel or refuse any your order(s) placed for a product(s) that is listed with an incorrect price for any technical or manual reason. This shall be regardless of whether the order has been confirmed and/or the payment is made. Don’t worry, the entire paid amount shall be refunded and you shall be informed of the same. If we suspect any fraudulent transaction by any customer or any transaction which defines the terms & conditions of using the website, we at our sole discretion could cancel such orders. Gautam Foods reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. The Gautam Foods decision on the above would be final and that you shall abide by the same unconditionally. If you have any further question, please, don’t hesitate to contact us to find out more at info@gautamfoods.com.
Customer Care No: +91 99041 19777
Office No: +91 94267 60010
Address: Want to visit our Offline Stores? Address: Surve No. 739, Plot No. 9, Kherali, Wadhwan, Surendranagar-363020, Gujarat, India.