Effective Date: 04 September 2025
Company: Nilay Enterprise
Brand: Gautam Foods
Website: www.gautamfoods.com
These Terms and Conditions govern your use of our website and services. By accessing or purchasing from www.gautamfoods.com, you agree to comply with the following terms. Please read them carefully.
1. General Use of Website
- By using our website, you confirm that you are at least 18 years of age or accessing under the supervision of a parent/guardian.
- You agree not to misuse the website in any way, including attempting to interfere with the operation, security, or content.
- Unauthorized use of our content (text, images, trademarks, designs) is prohibited and may result in legal action.
2. Products & Availability
- All products listed on our website are subject to availability.
- We make every effort to display accurate descriptions, images, and details, but slight variations in taste, texture, or packaging may occur.
- We reserve the right to discontinue or limit the quantity of any product at any time.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (as displayed).
- Prices may change without prior notice.
- Payments must be made online via secure gateways (e.g., Razorpay, PayU, etc.).
- We do not store your credit/debit card details. Transactions are processed securely by third-party payment providers.
4. Order Confirmation & Cancellation
- An order is confirmed only after successful payment.
- We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of:
- Fraudulent transactions
- Incorrect pricing or stock errors
- Incomplete/incorrect customer information
- Customers may cancel an order within 12 hours of placing it, provided it has not been shipped.
5. Shipping & Delivery
- Orders are usually dispatched within 2–4 working days.
- Delivery timelines depend on your location (generally 5–10 working days).
- We are not responsible for delays caused by courier partners, natural disasters, strikes, or other circumstances beyond our control.
6. Returns, Refunds & Replacements
- As we sell edible products (mukhwas, sopari, etc.), we follow a No Return & No Refund Policy.
- Refunds are only applicable for:
- Cancellations made before dispatch.
- Orders damaged in transit or incorrect items delivered (with valid proof provided within 48 hours).
7. User Responsibilities
By using our website, you agree to:
- Provide accurate, complete, and updated information.
- Use the website only for lawful purposes.
- Not attempt to copy, reproduce, or exploit any part of the website without written consent.
- Maintain the confidentiality of your account login details.
8. Intellectual Property
- All content on www.gautamfoods.com (logos, brand name "Gautam", images, text, product designs) is the property of Nilay Enterprise.
- Unauthorized reproduction, duplication, or distribution is strictly prohibited.
9. Limitation of Liability
- While we ensure quality and hygiene, Nilay Enterprise is not responsible for:
- Any allergic reactions due to ingredients.
- Losses/damages arising from incorrect use of our products.
- Delivery delays caused by third-party courier partners.
- Our liability is limited to the value of the product purchased.
10. Governing Law & Jurisdiction
- These Terms & Conditions shall be governed by the laws of India.
- Any disputes will fall under the jurisdiction of courts in [Insert City, Gujarat/Your Business Location].
11. Amendments
- Nilay Enterprise reserves the right to modify, update, or replace any part of these Terms & Conditions at any time.
- Continued use of the website after changes implies acceptance of the updated terms.
12. Contact Us
For questions regarding these Terms & Conditions, you may contact us:
Nilay Enterprise (Gautam Foods)
📍 Address: Surve No. 739, Plot No. 9, Kherali, Wadhwan, Surendranagar-363020, Gujarat, India.
📧 Email: info@gautamfoods.com
📞 Phone: +91 82 383 80 383
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